MED-PTS Ambulance Services Ltd Privacy Notice
MED-PTS Ambulance Services respects your rights to data privacy and data protection when you communicate (online or offline) with us through our website, Contact Centre of Operations and our ambulance staff as they complete their work.
Contact Information
If you have a question about this Privacy Notice or how we use your personal information, please email admin@medpts.co.uk or write to us at MED-PTS Ambulance Services, 160 North Park, Fakenham, Norfolk, NR21 9RJ.
What is a Privacy Notice?
A privacy notice is a statement that describes how MED-PTS Ambulance Services collects, uses, retains and discloses personal information. Different Organisations sometimes use different terms and it can be referred to as a privacy statement, a fair processing notice or a privacy policy.
To ensure that we process your personal data fairly and lawfully we are required to inform you:
This information also explains what rights you have to control how we use your information.
The law determines how organisations can use personal information. The key laws are: The Data Protection Act (DPA), the Human Rights Act (HRA), relevant health service legislation, and the common law duty of confidentiality.
MED-PTS Ambulance Services is a ‘Data Processor’ and depending on the data a ‘Data Controller’, for the purposes of the Data Protection Act.
MED-PTS Ambulance Services recognises the importance of protecting all personal and confidential information in all that we do, and takes care to meet its legal duties.
This part of the fair processing notice outlines the management of the notice, contact details and other access to information legislation.
How we Control Data
MED-PTS Ambulance Services has policies, procedures and work instructions, detailing how we provide strict controls on both Data Security and Information Governance. The specific sections of areas covered are:
Complaints About how we Process Your Personal Information
In the first instance, you should contact the MED-PTS Ambulance Services Contact Centre of Operations on 0333 301 9991 or by accessing our webpage at:
https://www.medpts.co.uk/
The MED-PTS Ambulance Services Contact Centre of Operations is open 24 hours a day 365 day a year, to receive and handle your call.
You can also email MED-PTS Ambulance Services at admin@medpts.co.uk
What Information MED-PTS Ambulance Services collects about you.
We only collect and use your information for the lawful purposes of administering the business of MED-PTS Ambulance Services. These purposes include:
What types of personal data does MED -PTS Ambulance Services handle?
We process personal information to enable us to support the provision of healthcare services to patients, maintain our own accounts and records, promote our service, and to support and manage our employees. We also process personal information about health care workers that deliver services throughout MED-PTS Ambulance Services.
We also use information to support and monitor commissioned health services in England and Scotland to enable us to deliver high quality healthcare. This type of information will usually be provided by and to the NHS in an aggregate or anonymised form, so that we cannot identify an individual.
The types of personal information we use include:
We may also process sensitive classes of information that may include:
This information will generally relate to our staff. In terms of patient information, information may include, but not be limited to:
How will MED-PTS Ambulance Services use information about you?
Your information is used to run and improve MED-PTS Ambulance Services. It may be used to:
We may keep your information in written form or on a computer. Whenever possible all information that identifies you will be removed.
Storing and Protecting your Information
MED-PTS Ambulance Services only stores Personal Identifiable Information (PII) within the United Kingdom. Physical records are stored in MED-PTS Ambulance Services premises which all have security monitoring systems in place. Digital records are secured and encrypted, for protection on MED-PTS Ambulance Services designated servers only. We do not share our storage facilities with other organisations. This service is managed and monitored, for MED-PTS Ambulance Services , by our IT provider.
Sharing your Information
There are many reasons why we share information. This can be due to:
We do not share your data with bodies outside of the European Economic Area.
We are aware of the requirements to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.
Retaining information
MED-PTS Ambulance Services will only retain information for as long as necessary. Records are maintained in line with our internal retention schedule which determines the length of time records should be kept.
Protecting your information
We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
We have appointed a Senior Information Risk Owner (SIRO) who is accountable for the management of all information assets and any associated risks and incidents, and a ‘Caldicott Guardian’ who is responsible for the management of patient information and patient confidentiality.
All staff are required to undertake annual information governance training.
Under the MED-PTS Ambulance Services Code of Conduct, all our staff are also required to protect your information, and inform you of how your information will be used. This includes, in most circumstances, allowing you to decide if and how your information can be shared.
Everyone working for MED-PTS Ambulance Services is subject to the common law duty of confidentiality. Information provided in confidence will only be used for the purposes advised and consented to by the service user, unless it is required or permitted by the law.
Your Rights
You have the following rights in relation to the personal data we hold on you:
In addition to the above rights, you also have the unrestricted right to withdraw consent, that you have previously provided, to our processing of your data at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.
If you wish to exercise any of the rights explained above, please contact the Data Protection Officer at MED-PTS Ambulance Services. Please email admin@medpts.co.uk or write to us at MED-PTS Ambulance Services, 160 North Park, Fakenham, Norfolk, NR21 9RJ.
Processing of Special Categories of Personal Data
Article 9 of the EU GDPR provide some special considerations for certain types of data. MED-PTS Ambulance Services reserves the right to use these special provisions, especially Section H or Article 9, which states an exemption to the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purposes of uniquely identifying a natural person, data concerning health or data concerning a natural person’ sex life or sexual orientation shall be prohibited.
Section H: Processing is necessary for the purpose or preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnoses, the provision of health or social care or treatment or the management of health and social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3 of article 9.
How to Access Your Information
The Data Protection Act and the General Data Protection Regulations (GDPR) gives you the right to see the information that MED-PTS Ambulance Services or any organisation holds about you and why.
Right of Access (Subject Access Request)
The Data Protection Act and the General Data Protection Regulations (GDPR) gives you the right to see the information that MED-PTS Ambulance Services holds about you and why. These are commonly referred to as Subject Access Requests and these requests must be made in writing to MED-PTS Ambulance Services and you will need to provide us with:
Where a fee is applicable under the terms of the Data Protection Act and subsequent legislation, we will inform you in writing. In due course our disbursement scheme (which outlines these fees) will be available.
We aim to comply with requests for access to personal data as quickly as possible. We will endeavour to deal with all requests within 1 month of receipt, unless the request is highly complex, where we may need to extend this period out. If this occurs we will contact the applicant and explain the why the extension is necessary.
We want to make sure that your personal information is accurate and up to date. If you think any information is inaccurate or incorrect then please let us know through or Contact Centre of Operations on 0333 301 9991 or by accessing our webpage at:
https://www.medpts.co.uk/
Cookie Policy
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use “session” cookies on the website. We will use the session cookies to: maintain a logged in user’s session and for order processing.
Session cookies will be deleted from your computer when you close your browser.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.